Answers on booking, insurance, the hire itself, and how to reach us. If a point is still unclear, write before you book.
Open the booking page, choose dates and a van, then extras. Confirm the booking. We email bank details — pay the down payment by transfer to reserve. You receive a booking reference to show at collection.
5 days. The calendar will not accept a shorter stay. The total is shown before you confirm.
More than 30 days before pickup: free cancellation with a full refund. Between 7 and 30 days before pickup: the full price is charged, but you receive a 50% voucher for future use. Less than 7 days before pickup: no refund is available.
Basic cover for use inside Albania is included in the daily rate. The exact terms are on the handover sheet.
Unlimited kilometres inside Albania.
Open the booking page, choose dates and a van, then extras. Confirm the booking. We email bank details — pay the down payment by transfer to reserve. You receive a booking reference to show at collection.
5 days. The calendar will not accept a shorter stay. The total is shown before you confirm.
A valid driving licence (EU, UK or US). Drivers from some other countries also need an International Driving Permit. Bring a passport or ID. The named driver must be at handover, with the booking reference.
A 50% down payment is due by bank transfer within 5 days of booking. The remaining balance is due 60 days before pickup. If you book within 60 days of your trip, full payment is required immediately.
No extra website fee. The total on the booking page is what you pay for the hire and any extras you add.
More than 30 days before pickup: free cancellation with a full refund. Between 7 and 30 days before pickup: the full price is charged, but you receive a 50% voucher for future use. Less than 7 days before pickup: no refund is available.
Yes. Contact us to change dates or extras, subject to availability. Pricing may change depending on the season and the new dates.
Email us at info@tomaracampers.com or reach out via WhatsApp with your booking reference and the primary driver’s name.
Basic cover for use inside Albania is included in the daily rate. The exact terms are on the handover sheet.
Damage from drink or drugs, an unauthorised driver, use we did not agree (including rough tracks), lost personal items, and anything the insurer excludes. We list this at handover.
Stop if it is safe. Call emergency services if anyone is hurt. Photograph the scene and the other vehicle if there is one. Then call or WhatsApp us before you move the van, if you can.
Unlimited kilometres inside Albania.
A made-up bed, kitchen kit, shower, toilet, gas, and a handover. Airport transfer, extra driver, child seat and other extras are optional on the booking page.
Only if we agree in writing before pickup. Cross-border cover is not automatic.
Short, firm tracks to a campsite are fine. Loose mountain tracks, beaches and river beds can damage the van. That damage can come from the deposit.
Tell us as soon as you know. A late return can be charged as an extra day, and it can delay the next hire.
Return the tank at the same level as handover. A shortfall is charged at the local pump price, plus a fill-in fee.
