Cancellation & refunds

Cancellation

The window is counted from the pickup date on your booking.

• More than 30 days before pickup: free cancellation with a full refund of the hire price.
• Between 7 and 30 days before pickup: the hire is charged in full. You receive a voucher for 50% of that amount, for a later Tomara Campers hire.
• Less than 7 days before pickup: no refund.

The voucher has no cash value. It is used against a future hire, subject to the calendar.

Changes

You can ask to change dates, extras or pickup place. We will say what is possible with the vans and the calendar. The price may change with the season and the new dates. Write before you travel; we do not move a hire the day before pickup unless a van is free.

How to cancel or change

Email info@tomaracampers.com or message us on WhatsApp. Include your booking reference and the primary driver’s name. We confirm in writing.

Phone: +355 69 431 5181.

Deposit

The €1000 deposit is taken at collection and returned after the van is inspected. It is not part of the hire refund above. Deductions can apply for damage, missing kit or extra cleaning.

Payment terms

• 50% of the total rental price is due within 5 days of booking confirmation (bank transfer).
• The remaining balance is due 60 days before pickup. If you book within 60 days of pickup, full payment is required immediately.
• A €1000 security deposit is collected at pickup and returned after inspection.

Bank details are emailed with your booking confirmation. Use your booking code as the payment reference.

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